We have received thoughtful and very prompt replies to all queries sent to BAO. The staff has been kind and supportive, as well as providing very detailed responses to any questions we've had. This includes not only administrative staff but also guidance staff as well. When we were researching online school options we were able to communicate directly with the head of the online school, who provided very helpful feedback. BAO has a main section on the Brightspace system they use that communicates announcements such as any reminders for graduating students, important notes about scheduling exams, and other information. This is helpful not just for the student but also parents as you can check this site anytime and see your child's progress and get updates and information from the school.