Spring 2008
Premier issue theme — Preparing for tomorrow's client: rising expectations of the next wave of residents
Our first issue will explore the theme "Preparing for tomorrow's client: rising expectations of the next wave of residents." It will look at the challenges and opportunities the retirement residence industry is facing over the coming years.
How will baby boomers' consumerism change what they want for their parents' accommodation? And how will it drive the industry when boomers themselves show up in the coming years?
What are the pressing questions for your organization? Staff recruitment? Serving new ethnic groups? Climate change and building design?
What changes do you expect in consumer loyalty, demand for service, health care?
Share some examples of designing accommodation for the new customer?
Give us your predictions.
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